Refund policy

At WillowVista95, we want our customers to feel confident when shopping with us. If your purchase does not meet your expectations, we offer a free 30-day return and refund policy, subject to the terms described below.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To begin a return, contact us at:

support@WillowVista95.site

Please provide your order number, the item you would like to return, and a brief explanation of your request.

Do not send products back without first contacting our customer support team. We will provide return instructions when your request has been reviewed.

Return Eligibility

To qualify for a standard return, the product should generally be returned in substantially the same condition in which it was received.

Where reasonably possible, please include the original packaging, components, accessories, instructions, and other materials supplied with the product.

Products that have been intentionally damaged, materially altered, misused, or returned with missing essential components may not qualify for a full refund.

Normal inspection of a product after delivery does not automatically make it ineligible for return.

Free Returns

Eligible returns initiated within the 30-day return period are provided at no return shipping cost to the customer.

Our customer support team will provide the applicable return instructions after approving the request.

Please follow the provided instructions carefully. WillowVista95 cannot guarantee reimbursement for shipping costs independently arranged by a customer without prior authorization.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, incomplete, or materially different from what you ordered, contact us as soon as reasonably possible at support@WillowVista95.site.

Include your order number and, when appropriate, clear photographs showing the issue. This information allows our team to assess the situation efficiently.

Depending on the circumstances, we may offer an appropriate resolution such as a replacement, refund, or other available remedy.

Refunds

Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

After a refund has been processed by WillowVista95, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Processing times controlled by financial institutions are outside our direct control.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests when an order has not yet entered processing or shipment. However, once fulfillment or shipment has begun, cancellation may no longer be possible.

If the order has already shipped, you may request an eligible return after receiving it.

Exchanges

If you wish to replace an item with another product, please contact our customer support team. Depending on inventory and the circumstances, we may recommend returning the original item and placing a separate order for the preferred product.

Lost Return Packages

Customers should retain any return receipt or tracking information supplied during the return process until the refund has been completed.

Consumer Rights

Nothing in this policy is intended to limit rights that cannot legally be waived under applicable consumer protection laws.

For questions regarding a return or refund, contact:

WillowVista95 Customer Support
6515 Spencerwood Ct, Louisville, KY, United States
(502) 618-2457
support@WillowVista95.site